Support Knowledge Base >> Reseller Guides >> Reseller Control Panel Guide >> Managing your Customers

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Listing / Searching your Customers

You can any time have an entire list of the Customers under you, or you can even search for a Customer under your Reseller Account. You need to follow the steps mentioned below to achieve the same:

  1. Login to your Reseller Control Panel from http://mcdoran.myorderbox.com/reseller.
     
  2. Go to Customers -> List to view the entire list or go to Customers -> Search, if you are searching for a particular Customer.

    Search operation can be performed by specifying one or more of the following criteria and hitting the Search button:

    • Customer Ids (comma-separated) - If you wish to search for a specific set of your Customers, then you need to specify their Ids as comma separated values. Leave this blank if you do not want to narrow your search.
       
    • Name - You can specify the Customers Name you wish to search by entering data in this box. Leave this blank if you do not want to narrow search.
       
    • Username (Email Address) - You can specify the Customers Username (Email Address) you wish to search by entering data in this box. Leave this blank if you do not want to narrow your search.
       
    • Company - You can specify the Customers Company Name you wish to search by entering data in this box. Leave this blank if you do not want to narrow your search.
       
    • Country - You can specify the Customers Country you wish to search by selecting the name of a Country in this box. Leave this field at the Select a Country option, if you do not want to narrow your search.
       
    • Customer  Status - You can specify the Customers Status you wish to search by selecting one of the values (Any {except Deleted}, Active or Suspended) in the drop down menu. Select Any if you do not want to narrow your search.
       
    • Creation Date - The Creation Date indicates the date when a Customer signed up under you. You may select a pre-defined timeframe or specify your own date range. Select All (Slowest Search), to search all of your Customers.
       
    • Order By - You can sort the search results, by selecting one of these options.
       
    • Total Receipts Between - You can search a specific set of Customers who have deposited/done business with you to a specific figure. Leave this blank if you do not want to narrow your search.
       
  3. In the list of Customers, click the Customer Name link to open the Customer Details view.
    4.
IMPORTANT

You can also use the widget on the Control Panel homepage to bring up the Customer Details view:

  1. Under the Jump to Customer/Sub-Reseller section, provide the Customer Id or the Customer Username (Email Address).
     
  2. Click Customer >>.
    3.

The Customer Details view will be displayed only in case of Customers directly under you. Otherwise, the below error message with be displayed -

You are not allowed to perform this action.
 

Created on:   Feb 3, 2004 7:29 AM  GMT
Last Updated on:   Jan 14, 2010 11:47 AM  GMT
 
Answer Adding a Customer 
Answer Listing / Searching your Customers 
Answer Exporting a List of your Customers as a CSV Report 
Answer Generating and Modifying Passwords 
Answer Modifying a Customer's Profile Details 
Answer Suspend / Unsuspend a Customer 
Answer Deleting a Customer 
Answer Billing 
Answer Listing all Orders belonging to a Customer 
Answer Mail Preferences 
Answer Sending Emails to your Customers 
Answer Displaying Announcements in your Customers Control Panel